Heart Necklace - Love Cut
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FAQ
Frequently asked questions
Is delivery free?
Yes, we offer free delivery for all orders placed on the website in mainland France and worldwide.
Is payment secure?
Yes, payment is secure. The security of your information is our top priority, and we use secure payment methods that guarantee the confidentiality of your financial data with every transaction. Our payment platform is certified to the strictest security standards to ensure maximum protection of your information.
How long does delivery take?
We understand the importance of receiving your items quickly! Our standard delivery time is 5 to 10 working days from order confirmation. Please note that delivery times may vary depending on your geographical location and exceptional circumstances.
How can I contact you?
You can contact us easily by sending an e-mail to our support team at the following address: info@[votreadresseemail.com]. You can also contact us via the “contact us” section. Our team will be delighted to answer any questions, concerns or comments you may have as quickly as possible.
I haven't received the product, what should I do?
If you have not received your order within the estimated time, please contact us as soon as possible. We will take the necessary steps to resolve the problem and provide you with immediate assistance. Please note that it is important to contact us as soon as possible so that we can investigate and resolve any non-delivery situation effectively.
How do I get a refund?
To obtain a refund, please follow these simple steps:Contact our customer service department by e-mail at info@[youremailaddress.com] within 30 days of receiving your order.Indicate your order number and the reason for the return.We will provide you with detailed instructions on the return and refund process.Once we have received and inspected the returned product, we will proceed with the refund in accordance with our returns policy. We advise you to read it before requesting a refund.
I'm not satisfied with my product. How can I get a refund?
If you are not completely satisfied with your purchase, we offer a money-back guarantee under certain conditions, available in the general refund conditions. Please contact us within 30 days of receiving your order to initiate the return and refund process. Please contact us within 30 days of receipt of your order to initiate the return and refund process.Please ensure that the product is returned in its original condition with all packaging and labels intact.